The management, maintenance and control of IT resources are the fundamental tasks of an IT department. However, the rapidly increasing complexity of IT environments, created by the constant upgrading and implementation of new solutions as a result of the extremely rapid development of technologies, causes a lot of headaches for companies’ IT administrators. They therefore need a reliable tool to solve any problems as quickly as possible, thus ensuring the most continuous operation of devices and systems.
Internal IT departments often oppose the transition to the cloud because the employees fear for their own jobs. This applies particularly to work related to the maintenance of the IT environment, which is then performed by the provider. However, depending on the implementation of cloud solutions and services, the local IT department can still retain full control and manage the IT services.